Contact

Report bugs, account issues, or moderation concerns

What We Handle

Account and Sign-In Problems

Issues with email login, Google login redirect, profile access, or session/auth token errors.

Tool and Data Errors

Weather fetch failures, ISS tracker problems, map behavior bugs, or broken links/routes.

Community Moderation

Reports about abusive content, spam, impersonation, or repeated policy violations.

Image Credit and Attribution

Requests to add or correct credit for a community image, or to link back to the original post or profile where available.

Feature Requests

Suggestions for observing tools, workflow improvements, or data-source integrations.

Privacy and Data Requests

Questions about stored data, consent preferences, or account-related privacy requests.

Billing and Stellara Pro

Questions about checkout, renewal, the customer portal, or account state after a subscription change.

Before You Send a Report

  • Include the page URL: Example: /tools, /community/post/{id}, or /u/{username}
  • For image credit requests: Include the original post URL and the profile link if you have them
  • Include timestamp and timezone: This helps trace API and auth logs correctly
  • Include browser/device info: Browser name/version and desktop or mobile
  • Include exact error text: Paste API message or console/network error when available
  • For billing or saved-location issues: Note whether the account is Free or Stellara Pro

Send a Message

The form sends your message to the Stellara support inbox through the server contact endpoint. For privacy or account issues, you can also email stellara.data@gmail.com. A live chat widget is available across the site if you want a quicker support route.

Other Channels

Discord

Community chat for quick discussion and shared troubleshooting.

Join Discord

GitHub Issues

Best channel for reproducible frontend/backend bugs and deployment regressions.

Open Issue

Common Questions First

For setup and tool behavior questions, check the FAQ before submitting a ticket.

Accounts Technical Issues Community and Posts Tools and Data Sources

Response Window

Support response time depends on queue and issue severity. Typical targets are:

General Questions

Usually within 1-3 business days

Platform-Breaking Bugs

Prioritized as soon as logs and reproduction steps are available

Moderation Reports

Reviewed as quickly as possible based on urgency and available context